1 (800) 774 - 3686

Support@itnorth.ca

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Or call us toll-free at 1-888-774-3686

IT on a silver platter.

Everything you want done, done right.

Service Level Agreement

Bronze

Silver

Gold

 Priority Support (phone, email, onsite, remote)

  • <4 hour response time of sending a support ticket or phone call
  • Automatic escalation
  • Emergency after-hours support

Discounted rates

  • 20% off of all labor rates
  • Discounted hardware & software purchasing

Maintenance

  • Monthly after hours maintenance
  • Checking of logs and analysis of issues
  • Updates on the server and reboots
  • Scheduled onsite support
  • Scheduled remote support

 

 Monitoring

  • 24x7 remote network monitoring (uptime, temperature, disk space, performance, server events, email, backups)

All inclusive (Helpdesk calls; monitoring, repairing errors found from monitoring, Onsite Support Call’s, etc.)

 

Bi-weekly maintenance

ITnorth provide bi-weekly after hours maintenance of servers and workstations:

  • check logs
  • scheduled server & workstation updates and reboots. 

Stability & efficiency like never before

Let our professionals attend to your IT and let you focus on your core business.

Antivirus

An Enterprise anti-virus solution that ensures data is kept clean & free from viruses and Trojans:
• 24/7 monitored with automatic ticket submission if infections are found
• Web-based customer dashboard for self-serve reporting and analytics

Documentation

We thoroughly document and provide you with all the gory details of your network & passwords.